The most important point that we would like you to know is, if you have any queries about Spotsnapr® simply email us and you can be assured to receive a reply. To help you get started, here is a list of the most frequently asked questions that may provide you with an immediate answer. If this doesn't help, contact the guys directly at Spotsnapr® by sending an email to email@example.com
CAN I ORDER FROM ANOTHER COUNTRY?
Of course! Spotsnapr® eyewear ships on a daily basis to customers worldwide. Most orders are shipped within 24 hours of receipt providing all details have been provided and payment has been approved. All infos to shipment and returns can be found here: SHIPPING COSTS & RETURNS
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders from the United States placed through the Spotsnapr®.com webshop will be processed for shipping within 24hrs, with the exception of weekends. Typical delivery time for FREE standard airmail is between 7-14 business days including full tracking.
HOW MUCH DOES THE SHIPPING COST?
We want our customers to be satisfied, therefore we offer FREE WORLDWIDE SHIPPING.
WHAT HAPPENS IF I WANT TO MAKE AN EXCHANGE?
As long as the item/s is in original and unused condition, simply email or telephone us with your order number and your requirements and send the original item/s back to us by post within 21 days of receipt of delivery. Alternatively send the item/s back to us by post and include a note with the order number and your requirements. Please take note that we can not assume the cost of return shipping. Exchange items will then be sent out once the returned item/s has been processed.
WHAT IF I DON'T LIKE WHAT I ORDERED?
No problem. If this occurs we will gladly refund the cost of the purchase once the products have been returned to us, provided the items are returned in original and unused condition and within 21 days of receipt of the shipment. Please take note that we can not assume the cost of return shipping. All infos to shipment and returns can be found here: SHIPPING COSTS & RETURNS
DO I NEED TO PAY ANY IMPORT DUTIES OR TAXES?
It is important to note that import taxes and charges are not included in the price of your order. But the majority of shipments are delivered free of customs taxes and duties. Packages whose declared value is under $200 will generally be cleared without any additional paperwork prepared by the U.S. Customs and Border Protection. For more information please click here: CBP
CAN I BUY SPOTSNAPR® EYEWEAR IN A STORE?
We have a growing number of stores stocking Spotsnapr® eyewear, to find a store near you please use the Store locator which can be found in our side menu. Not all stores will have a full range of Spotsnapr® products, for this reason you may find it easier to shop through our website where you can view our whole range. We ship daily to all locations and have a flexible exchanges and returns policy should you not be completely satisfied with your purchase.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept VISA and MASTERCARD for credit card payment. You can also pay using your Paypal account for added security.
HOW SAFE IS ORDERING VIA THE INTERNET?
At Spotsnapr® we have the latest security encryption keys from Host Europe (a trusted and respected authority on Internet e-commerce security worldwide). To further protect our customers, personal details are not kept on our servers. All orders and customer information is stored separately using PGP encryption keys. All orders are processed manually to ensure added protection and security against any potential fraudulent activity.
I HAVE A QUESTION WHICH HASN'T BEEN ANSWERED HERE!
No problem, send us an email: firstname.lastname@example.org